Refund policy

Refund Policy

Thank you for shopping at udexipay.com. We value your preference and want to ensure your satisfaction with our products. Please read our refund policy carefully to understand your rights and obligations.

1. Eligibility for Refund

We offer refunds on digital products under the following conditions:

• You are eligible for a refund within 7 days of the original purchase date.
• To qualify for a refund, your request must include a valid reason, such as a technical issue with the file that prevents its proper use.
• Upon receiving a refund, you must delete all downloaded files from your computer and refrain from downloading them again in the future.

2. How to Request a Refund

To request a refund, please contact our customer support team at contacto@udexipay.com with the subject line “Refund Request.” In your email, provide the following information:

• Your full name.
• Email address used to place the order.

Our support team will review your request and respond within 1 business day with further instructions.

3. Refund Process

If your refund request is approved, it will be processed using the original payment method used for the purchase. Please note that the refunded amount may take up to 3 business days to appear in your account.

4. Non-Refundable Items

Certain situations may not be eligible for a refund, including:

• Change of mind or personal preference.
• Incompatibility with software or devices not specified in the product description.
• Failure to meet specific requirements described in the product description.

5. Contact Information

If you have any questions about our refund policy, please contact us at contacto@udexipay.com or visit our Contact Us page. We are here to help you.

Note: The terms and conditions described in this refund policy are subject to change without prior notice. It is your responsibility to review this policy periodically for updates.