Privacy policy

Last Updated: October 21, 2024

This Privacy Policy describes how UDEXI DIGITAL (hereinafter referred to as the "Site," "we," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on udexipay.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps as required by applicable law.

Collection and Use of Your Personal Information

To provide the Services, we collect and have collected personal information about you over the past 12 months from a variety of sources, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable service terms, and protect or defend the Services, our rights, our users, and others.

Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and how you use our Services. The term "personal information" refers to information that individually identifies or describes you, as well as information that may relate to or be associated with you. The following sections describe the specific categories and types of personal information we collect.

Information We Collect Directly from You

Information you submit directly through our Services may include:

  • Contact Details: Including your name, address, phone number, and email.
  • Order Information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account Information: Including your username, password, security questions, and other information used for account security.
  • Customer Service Information: Including information you choose to provide in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information; however, this may prevent you from using or accessing those features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other details about your interactions with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Payment processors that collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill orders, and provide the products or services you requested, fulfilling our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or the third parties we work with may automatically collect certain information through online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

Use of Your Personal Information

  • Provision of Services and Products: We use your personal information to provide the Services, fulfilling our contract with you, including processing your payments, fulfilling orders, sending account and purchase-related notifications, managing your account, organizing shipping, facilitating returns or exchanges, and other account-related features.
  • Marketing and Advertising: We may use your personal information for promotional and marketing purposes, such as sending you promotional, advertising, and marketing communications by email, text, or mail, and to show you product or service ads. This may include using your personal information to tailor the Services and advertising on both our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in marketing our products, in accordance with Art. 6 (1) (f) of the GDPR.
  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action on potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other details with anyone. If you believe your account has been compromised, contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.
  • Communications and Service Improvement: We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to respond to you, provide effective services, and maintain our business relationship with you in accordance with Art. 6 (1) (f) of the GDPR.

Cookies

Like many other websites, our Site also uses cookies. For specific information about the cookies we use related to the operation of our store with Shopify, please see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), conduct analytics, and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to configure your browser to delete or reject Cookies through your browser controls. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain features and functionality, to work improperly or become unavailable. Additionally, blocking Cookies may not entirely prevent information sharing with third parties, such as our advertising partners.

Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you notify us of your preference through the GPC signal, we will treat such a signal as a valid opt-out request to not share/opt out of targeted advertising for the associated browser or device, and, if we can associate the device sending the signal to a Shopify account, we will apply the opt-out request to the account. For more information about the Global Privacy Control, you may visit https://globalprivacycontrol.org/. Apart from the Global Privacy Control, we do not recognize other "Do Not Track" (DNT) signals that may be sent from your web browser or device.

Disclosure of Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for contractual fulfillment, legitimate purposes, or other reasons under this Privacy Policy. Such circumstances may include the following:

  • With vendors or other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).
  • With business and marketing partners to show you advertising and provide you with services. Our business and marketing partners will use your information according to their own privacy notices.
  • When you indicate, request, or otherwise consent to us disclosing certain information to third parties, such as to ship products to you or by using social media widgets or login integrations with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
  • In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable service terms, and protect or defend the Services, our rights, our users, and others.

For the full details of this Privacy Policy, including data subject rights and additional security measures, please contact us at contact@udexipay.com or through our address at Floor 6, 13 John Adam Street, London, ENG, WC2N 6LU, GB.